Last updated: 24 September 2026
This site, Refuelia (refuelia.com), is independently operated. Refuelia operates the site and is the controller of the personal data described in this policy. You can reach us at [email protected] for general questions or anything related to this policy.
Contact form. If you use the contact form, we store the name, email address and message you provide, so we can reply.
Anonymous fuel and charger confirmations. Confirming that a station has fuel (and whether there is a queue), or that a charger works, needs no account. For each anonymous confirmation we store the station, what you reported, the time, and a technical value used only to limit spam and duplicates: a one-way hash of your IP address, the date and a server-side secret. We never store your raw IP address, and the hash cannot be turned back into one without that secret. If your browser has shared your location with the map and you confirm from near the station, we may also store the coordinates you were at when you confirmed (so the map can mark a report as made on site) — never otherwise. Anonymous confirmations carry no name and are not linked to an account.
Prices, reviews and comments. Posting a price, a review, a comment, a photo, a rating or an opening-hours confirmation requires a free Google sign-in. These contributions are stored and shown publicly against the relevant station, together with your chosen public profile name and avatar; your email address is never shown publicly. The same spam-limiting hash is stored with them.
Context of what you send. When you send a report, price, review, check-in, photo, rating, message or feedback, we also record, for that submission only: the date and time, your approximate location as your network reports it (country, region and city, not your address and not your GPS position), the type of device, operating system and browser, your browser language and the page you sent it from. We never store your IP address or your full browser signature. This record is visible only to the site owner, is used to moderate contributions and to stop abuse, and is deleted after 180 days.
Saved stations. Stations you save as favorites are stored only in your browser's local storage. This never leaves your device or reaches our servers.
Location. If your browser prompts you and you allow it, your location is used to center the map on you and to show distances. It is not sent to our servers for browsing or searching. The one exception is described above: when you confirm a station from near it, the confirmation may carry the coordinates you were at, so the map can show that the report was made on site.
Cookies, analytics and advertising. See our Cookie Policy for the full breakdown, including Google AdSense and analytics cookies where enabled.
Session recording. If you accept analytics, Microsoft Clarity records how pages are used — mouse movement, scrolling and clicks — and can replay a visit, so we can see where the site is confusing rather than guess. It masks text input and content it treats as sensitive by default, and we do not use it to work out who you are. Microsoft processes that data under its own privacy statement. It loads only after you accept analytics in the cookie banner; decline, and it is never fetched at all.
Accounts are for people aged 18 or over. When you create an account or sign in, you confirm with a tick box that you are 18 or older and that you accept the Terms of Use and this policy. We store the date you confirmed it and the version of the Terms you accepted. We do not ask for your date of birth or for any document, and we do not store anything else about your age. See Children and the 18+ rule.
Browsing the map, searching, using your location, filtering and confirming fuel or a working charger never require an account. A free Google sign-in is needed to post a price, a comment, a review, a photo or a rating, to confirm opening hours, and to build a contributor profile.
How sign-in works. We offer sign-in through Google and, where it is shown, through Telegram. With Telegram, the provider shares your Telegram account identifier, display name, username and profile photo; it does not share a phone number or an email address, and we do not ask for either. With Google, the authentication provider is Google LLC. When you choose to sign in, Google asks for your permission and then shares basic account information with us: your Google account identifier, display name, email address and profile image. We never receive or store your Google password.
What we store and why. We store that Google account identifier, display name, email address and profile image to create and manage your Refuelia account, attribute and secure your contributions, prevent abuse, and show your public contributor profile. Your display name and avatar may be visible to other users next to your contributions; your email address is never shown publicly.
How long we keep it. We keep your account information for as long as your account exists. If you delete your account, your stored Google profile data is deleted.
Deleting your account and unlinking Google. When signed in, you can delete your account and its personal data from your profile menu, which also removes the Google link. You can also email [email protected] to request deletion, and you can revoke Refuelia's access at any time from your Google Account security settings.
What remains after deletion. Public contributions that others rely on for accuracy (for example a confirmed fuel status) may be anonymised and detached from your account rather than fully removed, so the map stays consistent. Anything that identifies you is deleted.
Reports, reviews and comments you submit are publicly visible on the map. They may be moderated or removed if they violate our Community Guidelines.
Loading the site also connects your browser to services we do not operate, which receive your IP address as part of any web request: OpenStreetMap tile servers (the map background) and cdnjs (the map library). These are needed for the map to draw. Our fonts are served from our own domain.
Subject to your cookie-banner choices, we also use: Google Analytics (analytics), Microsoft Clarity session replay (analytics), Google AdSense (advertising, on guide and article pages only), and the Meta (Facebook) advertising pixel (advertising). With advertising consent, the Meta pixel is told when a contribution such as a fuel confirmation is made, so we can measure which campaigns bring drivers who contribute; it is not told which station, and nothing is sent without that consent. None of these is loaded until you accept its category in the cookie banner.
Third-party vendors, including Google, use cookies to serve ads based on your earlier visits to this website or to other websites. Google’s advertising cookies let Google and its partners show you ads based on those visits.
You can turn off personalised advertising here:
We also use Cloudflare Web Analytics to count page views. It sets no cookies and stores nothing on your device, but like the other analytics tools it is loaded only after you accept analytics in the cookie banner.
When you ask the assistant something, your question is sent to our AI provider (a large-language-model API operated by a third party; the question is the only thing sent, never your account, location or IP address) to produce an answer. We also keep a copy of the question by itself, for up to 30 days, so we can see which questions the assistant answers badly and improve it.
That copy is deliberately anonymous: it is stored with no account, no session and no IP address, so there is nothing in it that links a question back to you. Before it is stored we automatically strip email addresses, phone numbers and long digit sequences such as card or loyalty numbers. Please still avoid typing personal details into the chat — the assistant never needs them, and free text can always contain something a filter does not catch.
If you are signed in and have saved a vehicle in your profile, the assistant reads it so it does not have to ask about your car every time. That profile is yours: you can change or clear it at any time from your account, and clearing it also stops the assistant seeing it.
We don't sell personal data. We may share data with service providers who help operate the site (hosting, analytics, advertising) under their own privacy terms, or where required by law.
Questions asked of the AI assistant are deleted after 30 days. Contact messages are kept as long as reasonably needed to respond and keep basic records. The context recorded with each submission (time, approximate location, device) is deleted after 180 days. Reports and reviews are kept to keep the map useful; older, unconfirmed reports naturally become less visible over time (see our Data Accuracy Policy) but aren't automatically deleted.
You can ask us to provide or delete data associated with something you submitted (for example, a contact message or a review) by emailing [email protected] with enough detail for us to find it — such as the email address you used, or the approximate date and station. We'll respond as soon as we reasonably can. Depending on where you live, you may have additional rights under laws like the GDPR or CCPA.
Refuelia accounts are only for people aged 18 or over. Anyone can read the map without an account, but if you are under 18 you may not create an account, sign in, or post prices, comments, reviews, photos or messages.
We do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we close it and delete the personal data linked to it. If you believe a child has created an account, write to [email protected] and we will act on it.
We may update this page as the service changes. Check back periodically for the latest version.
Questions about this policy: [email protected]
Choose Refuelia as a preferred source for relevant Google searches.